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Sinbad Marketplace
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Frequently asked question

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Getting Started

Sinbad is a modern multi-vendor marketplace that connects customers with independent sellers through one secure and easy-to-use platform.

You can browse products, compare options, place orders, make secure payments using available payment methods, and enjoy delivery services where available.
Creating a Sinbad account is quick and free.

Select Sign Up, enter the required information, complete any requested verification, and follow the on-screen instructions.

Once your account is created, you can place orders, track deliveries, manage your account, and access additional Platform features.
Yes.

A registered Sinbad account is required before you can place an order.

Having an account allows you to track your orders, view your order history, receive order updates, manage your account, and request customer support whenever needed.

You may browse products without placing an order, but completing a purchase requires a registered account.
Yes.

Creating and maintaining a personal Sinbad customer account is completely free.

You only pay for the products, delivery fees, and any other applicable charges displayed during checkout when placing an order.
Use the search bar to look for products by name or browse available categories.

Depending on the available features, you may also use filters and sorting options to help you find products that match your preferences.
Yes.

Sinbad supports shopping from multiple independent sellers within a single checkout.

Depending on the products and delivery arrangements, your order may be prepared, shipped, or delivered separately.

For more information, please refer to our Shipping & Delivery Policy.
Shipping & Delivery Policy
You can access Sinbad through:

- The official Sinbad website.
- The official Sinbad Android application.
- The official Sinbad iPhone application.

Available features may vary depending on your device or application version.
Yes.

You can update eligible account information through your account settings.

Certain changes may require additional verification to help protect your account and comply with applicable security requirements.
Select Forgot Password on the sign-in screen and follow the instructions provided.

If additional verification is required, complete the requested steps before creating a new password.

If you still cannot access your account, please contact Sinbad Customer Support.
Customer Support
If you need assistance, please contact Sinbad Customer Support through the official support channels available on the Platform.

For general inquiries, you may also contact us at:

Email: sales@sinbadshop.com

Providing relevant details about your question or issue will help us assist you more efficiently.
Contact Us

Shopping & Orders

Browse the available products, add your selected items to your cart, and proceed to checkout.

Review your order, choose an available payment method, confirm your delivery information, and complete the checkout process.

A registered Sinbad account is required to place an order.
Open the product you wish to purchase and select Add to Cart.

You can continue shopping and add products from the same seller or multiple independent sellers before proceeding to checkout.

Your cart allows you to review your selected items before placing an order.
Yes.

Sinbad supports shopping from multiple independent sellers within a single checkout.

Depending on the products, sellers, and delivery arrangements, your order may be prepared, shipped, or delivered separately.

For more information, please refer to our Shipping & Delivery Policy.
Shipping & Delivery Policy
Orders containing products from multiple sellers or products prepared at different times may be delivered separately.

Split deliveries help ensure that each part of your order is processed and delivered as efficiently as possible.

For more information, please refer to our Shipping & Delivery Policy.
Shipping & Delivery Policy
You can track your order by visiting your account and opening your order details.

Where available, the Platform provides order status updates throughout the preparation, shipping, and delivery process.
Once an order has been confirmed, it cannot be modified.

If your order is still eligible for cancellation, you may request cancellation in accordance with our Return, Refund & Cancellation Policy.

Availability of cancellation depends on the order status and other applicable conditions.
Return, Refund & Cancellation Policy
An order may be cancelled for several reasons, including payment issues, product unavailability, delivery limitations, security verification, seller operational issues, or other circumstances permitted by our Platform policies and applicable law.

Where appropriate, you will be notified if your order cannot be completed.
If a product becomes unavailable after your order is placed, the affected item or order may be cancelled, refunded, or otherwise handled in accordance with our Platform policies and applicable law.

Where possible, you will be informed about any changes affecting your order.
Yes.

Where the feature is available, you can reorder eligible products directly from your order history.

Reordering creates a new order and is subject to current product availability, pricing, delivery options, and other applicable conditions at the time of the new purchase.
Yes.

Where available, Sinbad will provide updates regarding your order through the Platform or other official communication channels.

The type and timing of notifications may vary depending on your order status and the services being used.
Your order history is available within your Sinbad account.

From there, you can review previous and current orders, check their status, and access additional order information where available.
If you experience any issue with your order, please contact Sinbad Customer Support through the official support channels available on the Platform.

Providing your order details and a clear description of the issue will help us assist you more efficiently.
Customer Support

Payments

Sinbad Version 1 supports Cash on Delivery (COD). Pay the order amount to the delivery representative when your order is delivered. The available option and the final amount are shown during checkout before you confirm the order.
Yes. Sinbad Version 1 uses Cash on Delivery (COD). Pay the amount shown in your order to the delivery representative when the order is delivered.
With Cash on Delivery (COD), you pay the order amount to the delivery representative when your order is delivered. Review the final amount during checkout before confirming your order.

Shipping & Delivery

Your order will be delivered to the delivery address you provided during checkout.

Depending on the order, delivery may be handled by Sinbad, the seller, or another authorized delivery partner.

Delivery details will be available in your order information whenever applicable.
Shipping & Delivery Policy
Some orders are delivered by Sinbad, while others are delivered directly by the seller or an authorized delivery partner.

The delivery method depends on the seller, the products ordered, the delivery location, and operational requirements.

The applicable delivery method will be displayed when available.
Shipping & Delivery Policy
Delivery times vary depending on the seller, product availability, delivery location, order processing, and other operational factors.

Estimated delivery information may be shown before or after you place your order when available.

Actual delivery times may vary.
Shipping & Delivery Policy
Address changes may be possible only before your order reaches certain processing stages.

If the order has already entered preparation or shipment, changing the delivery address may no longer be available.

If you need assistance, please contact Customer Support as soon as possible.
Scheduled delivery may be available for eligible orders.

Availability depends on the seller, delivery location, operational capacity, and other factors.

If scheduled delivery is available, the option will be shown during checkout or within your order.
Shipping & Delivery Policy
Orders may be delivered separately when products come from different sellers, different fulfillment locations, become available at different times, or require separate shipping arrangements.

This helps ensure that available items are delivered as efficiently as possible.
Shipping & Delivery Policy
Delivery charges depend on factors such as the delivery location, the seller, your order, promotional offers, and other applicable conditions.

Any delivery charges will be displayed during checkout before you confirm your order.
Shipping & Delivery Policy
If a delivery cannot be completed, another delivery attempt or an alternative resolution may be available depending on the circumstances and applicable policies.

If additional action is required, Customer Support will assist you where possible.
Shipping & Delivery Policy
Delivery times may occasionally be affected by operational conditions, weather, high order volumes, or other unforeseen circumstances.

You can review your order status from your account.

If you believe your order has been delayed beyond reasonable expectations, please contact Customer Support.
Shipping & Delivery Policy
If your order arrives damaged, please report the issue through the available support channels as soon as possible.

Your request will be reviewed in accordance with our applicable policies, including our Return, Refund & Cancellation Policy.
Return, Refund & Cancellation Policy
If you believe items are missing from your order, please contact Customer Support and provide your order details.

We will review your request and take appropriate action in accordance with our applicable policies.
You can check the latest delivery status from your order details within your Sinbad account whenever tracking information is available.

Status updates may change as your order progresses through processing, shipment, and delivery.

Returns, Refunds & Cancellations

You may be able to cancel your order before it reaches certain processing, preparation, shipment, or delivery stages.

Cancellation availability depends on the order status, the seller, the products ordered, and applicable operational requirements.

You can check the available options from your order details or contact Customer Support for assistance.
Return, Refund & Cancellation Policy
Cancellation may no longer be available once an order has entered preparation, shipment, delivery, or another advanced processing stage.

Certain products or services may also be subject to specific cancellation restrictions.

For more information, please refer to our Return, Refund & Cancellation Policy.
Return, Refund & Cancellation Policy
Eligible products may be returned in accordance with our Return, Refund & Cancellation Policy.

Return eligibility depends on factors such as the product category, condition, reason for return, time of request, and any applicable seller or legal requirements.
Return, Refund & Cancellation Policy
Some products may not be eligible for return due to their nature, condition, hygiene requirements, safety requirements, perishability, customization, or other applicable restrictions.

The specific eligibility of a product will be reviewed in accordance with our Return, Refund & Cancellation Policy.
Return, Refund & Cancellation Policy
You can request assistance through the available support channels and provide your order details, the product involved, and the reason for your request.

You may also be asked to provide supporting information or evidence, such as photographs, where applicable.
If you receive a product that does not match your order, please report the issue through the available support channels as soon as possible.

Provide your order details and any supporting information requested so the issue can be reviewed and resolved.
If a product arrives damaged or appears defective, please contact Customer Support as soon as possible.

You may be asked to provide photographs or other supporting evidence.

Your request will be reviewed in accordance with our applicable policies.
Return, Refund & Cancellation Policy
The refund amount depends on the circumstances of the request, the affected product or order, the payment method, and the applicable policy terms.

An approved refund may be full or partial, depending on the outcome of the review.
Return, Refund & Cancellation Policy
Approved refunds are generally returned through an available and appropriate refund method.

The refund method may depend on how you paid, the payment provider, banking requirements, and other operational factors.
Return, Refund & Cancellation Policy
Refund timing varies depending on the payment method, payment provider, bank processing requirements, and the circumstances of the request.

Sinbad may complete its internal processing before the refunded amount appears in your account.
Return, Refund & Cancellation Policy
In some cases, Sinbad may determine that a product does not need to be physically returned.

This depends on the nature of the issue, the product, the available evidence, and the outcome of the review.
Return, Refund & Cancellation Policy
Your request will be reviewed using the order details, reason provided, available evidence, product condition, and applicable policy terms.

You may be contacted if additional information is required.

You will be informed of the outcome through the Platform or another official communication channel where available.
Return, Refund & Cancellation Policy
A request may be rejected if the product is not eligible, the applicable conditions are not met, the request is submitted outside the permitted process, or the available information does not support approval.

You may contact Customer Support if you need clarification regarding the decision.
Return, Refund & Cancellation Policy
A seller may cancel an order in limited circumstances, such as product unavailability, fulfillment issues, incorrect product information, or other operational reasons.

If payment has already been collected, any eligible refund will be handled in accordance with our applicable policies.
Return, Refund & Cancellation Policy
For orders containing multiple products or products from multiple sellers, cancellation, return, or refund may apply only to the affected item or seller portion.

The remaining eligible parts of the order may continue normally.
Return, Refund & Cancellation Policy

Account & Privacy

You can review and update eligible account information through your account settings where the relevant option is available.

Certain information may require additional verification or assistance from Customer Support before it can be changed.
You can use the password reset or account recovery option available on the sign-in screen.

Follow the verification instructions sent through the available official communication channel.
Confirm that you are using the correct registered information and try the available account recovery options.

If you still cannot access your account, contact Customer Support and provide the information required to verify account ownership.
You may be able to change your registered mobile number or email address through your account settings.

For security reasons, additional verification may be required.

If the option is unavailable, contact Customer Support for assistance.
Sinbad applies appropriate administrative, technical, and organizational measures to help protect personal information.

Personal information is handled in accordance with our Privacy Policy and applicable legal requirements.
Privacy Policy
Sinbad may collect information needed to provide and improve the Platform, process orders and payments, arrange delivery, support customers, maintain security, and comply with applicable requirements.

For more information about the categories of information collected and how they are used, please review our Privacy Policy.
Privacy Policy
Sinbad may share personal information with sellers, delivery providers, payment providers, service providers, authorities, or other parties where necessary to provide services, complete transactions, protect the Platform, or comply with applicable requirements.

Such sharing is governed by our Privacy Policy and applicable safeguards.
Privacy Policy
You may be able to manage certain notification and communication preferences through your device settings, account settings, or the options provided in the relevant communication.

Some essential service, security, transaction, and order-related messages may still be sent when necessary.
You may request access to or correction of eligible personal information through the available account or support channels.

Sinbad may need to verify your identity and may handle the request subject to applicable legal, security, and operational requirements.
Privacy Policy
You may request account deletion through the available account or Customer Support channels.

Before completing the request, Sinbad may verify your identity and retain certain information where required for legal, financial, security, dispute, fraud-prevention, or operational purposes.

For more information, please review our Privacy Policy.
Privacy Policy

Support

You can contact Customer Support through the support options available on the Platform.

Available contact methods may vary depending on your location and the services currently offered.
Contact Us
You should contact Customer Support whenever you need assistance with your account, orders, payments, deliveries, returns, refunds, cancellations, technical issues, or other Platform-related questions.
Contact Us
Response times vary depending on the nature of your request, support volume, business hours, and operational priorities.

Sinbad aims to respond as efficiently as possible.
To help us review your request more efficiently, you may be asked to provide your order number, account information, screenshots, photographs, or other relevant details related to the issue.
You can report order-related issues through the available support channels.

Please provide all relevant details so the issue can be reviewed appropriately.
Contact Us
If you believe a seller, product, or listing violates applicable rules or contains inaccurate information, you may report it through the available support channels.

Each report will be reviewed according to applicable policies.
Contact Us
You may submit a complaint through the available Customer Support channels.

Please include sufficient information to help us understand and review your concern.
Contact Us
Yes.

Sinbad welcomes suggestions and feedback that may help improve the Platform and customer experience.
Contact Us
If you already have an open support request, you may contact Customer Support again and reference your existing case or provide the relevant information to help us continue assisting you.
Contact Us
Customer Support may be available in one or more languages depending on operational availability and the services currently provided.
Some requests require additional review, verification, or coordination with the relevant teams before a final decision can be made.

Customer Support will keep you informed whenever additional information or action is required.
Many common questions are answered in the Help Center, our policies, and other support resources available on the Platform.

Reviewing these resources may help you find an immediate answer to your question.

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