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Privacy Policy

Privacy Policy

Version: 1.0

Effective Date: 20 July 2026

Last Updated: 20 July 2026


1. Introduction

Welcome to Sinbad (”Sinbad,” “we,” “our,” or “us”).

Protecting the privacy and security of personal information is one of our fundamental commitments. We recognize the importance of maintaining the trust of our users and strive to process personal information responsibly, transparently, and in accordance with applicable laws.

This Privacy Policy explains how Sinbad collects, uses, stores, protects, shares, transfers, and otherwise processes personal information when individuals access or use the Platform through our website, mobile applications, customer support channels, APIs, or any other official services operated by Sinbad.

This Privacy Policy forms an integral part of the Terms of Service and should be read together with any additional policies or notices that may apply to specific services offered by Sinbad.

By accessing or using the Platform, you acknowledge that your personal information may be processed as described in this Privacy Policy.

Where applicable law requires your consent for specific processing activities, Sinbad will request such consent before processing your personal information for those purposes.


2. Scope

This Privacy Policy applies to all services operated under the Sinbad brand, including but not limited to:

  • The official Sinbad website;
  • Mobile applications published by Sinbad;
  • Customer accounts;
  • Seller accounts;
  • Delivery driver accounts;
  • Guest users;
  • Customer support services;
  • Order processing services;
  • Payment-related services;
  • Delivery services;
  • Communication features;
  • Promotional campaigns operated by Sinbad;
  • Any future products or services that expressly reference this Privacy Policy.

This Privacy Policy applies regardless of the device, operating system, browser, or technology used to access the Platform.

Certain services may be subject to additional privacy notices or legal requirements where required by applicable law. In the event of any conflict, the additional notice applicable to that service shall prevail only with respect to that specific service.


3. Definitions

For the purposes of this Privacy Policy:

Account means a registered profile created to access one or more services offered through the Platform.

Applicable Law means any law, regulation, governmental requirement, court order, or legally binding obligation applicable to the processing of personal information.

Customer means an individual purchasing or attempting to purchase products or services through the Platform.

Driver means an individual or delivery service authorized to transport or deliver orders through the Platform.

Guest User means an individual who accesses certain Platform features without creating a registered account.

Order means any request submitted through the Platform for the purchase of products or services.

Personal Information means any information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an identified or identifiable individual, whether directly or indirectly.

Platform means all websites, mobile applications, software, APIs, systems, digital services, and related technologies operated by Sinbad.

Seller means any merchant, vendor, business entity, or authorized commercial partner offering products or services through the Platform.

Service Provider means a third party engaged by Sinbad to perform services on its behalf, including but not limited to payment processing, cloud hosting, customer support, communications, analytics, security, identity verification, fraud prevention, and other operational services.

User means any individual or legal entity accessing or using the Platform, including Customers, Sellers, Drivers, Guest Users, and authorized representatives, unless a specific provision states otherwise.


4. Privacy Principles

Sinbad is committed to processing personal information in accordance with the following principles:

4.1 Lawfulness

Personal information shall be processed only where there is an appropriate legal basis or other lawful justification under applicable laws.

4.2 Fairness

Personal information shall not be processed in a manner that is unfair, deceptive, misleading, or inconsistent with this Privacy Policy.

4.3 Transparency

Sinbad aims to provide clear information regarding how personal information is collected, used, disclosed, and protected.

4.4 Data Minimization

Sinbad seeks to collect only the personal information reasonably necessary to provide, improve, secure, and operate the Platform.

4.5 Accuracy

Users are encouraged to keep their information accurate and up to date. Where reasonably possible, inaccurate information may be corrected upon request.

4.6 Security

Sinbad implements administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, destruction, misuse, or accidental loss.

4.7 Accountability

Sinbad maintains internal processes intended to promote responsible handling of personal information and compliance with applicable privacy obligations.


5. Categories of Personal Information We Collect

Depending on how the Platform is used, the services accessed, the permissions granted, and applicable legal requirements, Sinbad may collect the following categories of information.

Collection of certain information may be mandatory for the operation of specific services, while other information may be optional.

Failure to provide required information may limit or prevent access to certain Platform features.


5.1 Identity Information

This may include:

  • Full name;
  • Username;
  • Profile photograph;
  • Date of birth where required;
  • Gender where voluntarily provided;
  • Government-issued identification where legally required;
  • National identification details where required by applicable law;
  • Business registration information for commercial accounts.

5.2 Contact Information

Including:

  • Mobile phone number;
  • Email address;
  • Residential or business address;
  • Delivery addresses;
  • Billing addresses;
  • Emergency contact information where required for specific services.

5.3 Account Information

Including:

  • Account identifier;
  • Login credentials;
  • Authentication history;
  • Password reset requests;
  • Multi-factor authentication status;
  • Session identifiers;
  • Account preferences;
  • Language preferences;
  • Notification preferences.

For security purposes, passwords are processed using appropriate security measures and are not stored in readable form.


5.4 Order Information

Including:

  • Products viewed;
  • Products purchased;
  • Shopping cart contents;
  • Wishlist items;
  • Order history;
  • Order values;
  • Delivery instructions;
  • Delivery status;
  • Return requests;
  • Cancellation requests;
  • Refund requests;
  • Promotional codes used;
  • Loyalty program activity where applicable.

5.5 Payment Information

Depending on the payment method used, Sinbad may process information such as:

  • Payment method;
  • Payment status;
  • Transaction identifier;
  • Payment reference number;
  • Payment gateway response;
  • Currency;
  • Payment timestamp;
  • Refund status.

For security reasons, Sinbad does not intentionally store complete payment card numbers, card security codes (CVV/CVC), or other sensitive payment authentication data.

Electronic payment transactions are processed by authorized payment service providers in accordance with their own security and regulatory obligations.


5.6 Communication Information

When users communicate with Sinbad, we may process information contained in:

  • Customer support requests;
  • Help center submissions;
  • Live chat conversations;
  • Email correspondence;
  • Telephone communications where permitted by law;
  • Feedback;
  • Ratings;
  • Reviews;
  • Survey responses;
  • Complaint submissions;
  • Uploaded documents;
  • Uploaded images;
  • Other communications voluntarily submitted by users.

5.7 Device Information

To ensure the proper operation, security, performance, and compatibility of the Platform, Sinbad may automatically collect certain technical information about the devices used to access the Platform.

Depending on the device, operating system, browser, and user settings, this information may include:

  • Device type;
  • Device model;
  • Operating system;
  • Operating system version;
  • Application version;
  • Browser type and version;
  • Language settings;
  • Time zone;
  • Screen resolution;
  • Device identifiers where permitted by applicable law;
  • Network information;
  • IP address;
  • Mobile carrier information;
  • Diagnostic information;
  • Crash reports;
  • Performance logs;
  • Error reports.

This information is primarily used to improve service reliability, troubleshoot technical issues, enhance compatibility, maintain platform security, and improve the overall user experience.


5.8 Location Information

Certain Platform features require location information to function properly.

Depending on the services used and the permissions granted by the user, Sinbad may process:

  • Approximate location;
  • Precise GPS location;
  • Delivery location;
  • Pickup location;
  • Navigation information;
  • Route information;
  • Driver location during active deliveries;
  • Store location information;
  • Location history related to completed deliveries where necessary for operational, security, fraud prevention, customer support, or legal purposes.

Location permissions may be withdrawn through device settings at any time. However, disabling location services may limit or prevent certain Platform features from functioning correctly.


5.9 Camera, Microphone and Photo Library

Certain Platform features may request permission to access the device camera, microphone, or photo library.

These permissions are requested only when required for specific functionality, including but not limited to:

  • Uploading profile photographs;
  • Product images;
  • Store verification documents;
  • Identity verification;
  • Delivery confirmation;
  • Customer support attachments;
  • Live streaming;
  • Video recording;
  • Voice communications;
  • QR code scanning;
  • Barcode scanning;
  • Image-based product search;
  • Other user-initiated features.

Sinbad does not access these resources without the user’s permission, except where access is otherwise permitted under applicable operating system controls or applicable law.


5.10 Push Notifications

Where enabled by the user or device settings, Sinbad may send push notifications relating to:

  • Account activity;
  • Order status;
  • Delivery updates;
  • Payment confirmations;
  • Security alerts;
  • Promotional campaigns;
  • Feature announcements;
  • Service notifications;
  • Customer support updates.

Users may manage notification preferences through the Platform settings or their device settings.


5.11 Cookies and Similar Technologies

Sinbad may use cookies, SDKs, pixels, local storage, and similar technologies to support Platform functionality, improve performance, enhance security, remember user preferences, measure usage, and personalize certain aspects of the user experience.

Depending on the services used, these technologies may be used for purposes including:

  • Authentication;
  • Session management;
  • Security;
  • Fraud prevention;
  • Performance monitoring;
  • User preferences;
  • Language selection;
  • Shopping cart persistence;
  • Analytics;
  • Error diagnostics;
  • Service optimization.

Users may control certain cookie settings through their browser or device preferences. Disabling certain technologies may affect the availability or functionality of specific Platform features.

Where required by applicable law, additional information regarding cookies and similar technologies may be provided through a separate Cookie Policy or cookie notice.


5.12 Analytics Information

Sinbad may collect analytical information to understand how the Platform is used, identify performance issues, improve reliability, measure feature adoption, and enhance user experience.

Analytics information may include:

  • Feature usage;
  • Navigation patterns;
  • Session duration;
  • Device performance;
  • Application stability;
  • Crash diagnostics;
  • Response times;
  • Error events;
  • Aggregated usage statistics.

Whenever reasonably practicable, analytics information is processed using aggregated, pseudonymized, or otherwise privacy-enhancing techniques.


5.13 Information Received from Third Parties

Sinbad may receive information relating to users from trusted third parties where legally permitted and operationally necessary.

Such sources may include:

  • Payment service providers;
  • Identity verification providers;
  • Delivery partners;
  • Sellers;
  • Business partners;
  • Customer support providers;
  • Fraud prevention providers;
  • Security providers;
  • Government authorities where legally required;
  • Publicly available sources where permitted by applicable law.

Information obtained from third parties will be processed in accordance with this Privacy Policy and applicable legal obligations.


6. How We Use Personal Information

Sinbad processes personal information only where reasonably necessary to operate, secure, improve, and provide the Platform.

Depending on the circumstances, personal information may be used for one or more of the following purposes.


6.1 Providing Platform Services

Including:

  • Creating user accounts;
  • Authenticating users;
  • Managing profiles;
  • Processing orders;
  • Facilitating payments;
  • Coordinating deliveries;
  • Managing returns;
  • Processing refunds;
  • Providing customer support;
  • Enabling communications between authorized users where applicable.

6.2 Operating the Marketplace

Personal information may be used to:

  • Connect customers with sellers;
  • Display relevant products;
  • Process marketplace transactions;
  • Verify sellers;
  • Manage store operations;
  • Coordinate fulfillment;
  • Facilitate delivery operations;
  • Maintain platform integrity.

6.3 Improving Services

Sinbad continually evaluates Platform performance to improve reliability, functionality, accessibility, usability, and customer experience.

This may include:

  • Identifying bugs;
  • Improving performance;
  • Developing new features;
  • Enhancing user interfaces;
  • Optimizing search results;
  • Improving recommendations;
  • Enhancing delivery operations;
  • Measuring service quality.

6.4 Security and Fraud Prevention

Personal information may be processed to:

  • Detect suspicious activity;
  • Prevent fraud;
  • Prevent unauthorized access;
  • Protect user accounts;
  • Investigate abuse;
  • Enforce Platform policies;
  • Verify transactions;
  • Maintain system integrity;
  • Protect users, sellers, drivers, and Sinbad against unlawful or malicious activities.

6.5 Communications

Sinbad may communicate with users regarding:

  • Account verification;
  • Password recovery;
  • Security notifications;
  • Order updates;
  • Delivery notifications;
  • Payment confirmations;
  • Customer support;
  • Service announcements;
  • Changes to legal documents;
  • Operational notices;
  • Promotional communications where permitted by applicable law and user preferences.

Users may opt out of certain marketing communications; however, service-related and security communications may continue where necessary for the operation of the Platform.


6.6 Legal and Regulatory Compliance

Personal information may be processed where reasonably necessary to:

  • Comply with applicable laws;
  • Respond to lawful governmental requests;
  • Meet accounting obligations;
  • Maintain financial records;
  • Conduct audits;
  • Resolve disputes;
  • Exercise or defend legal claims;
  • Comply with court orders;
  • Protect the legal rights, property, safety, and legitimate interests of Sinbad, its users, and third parties.

6.7 Artificial Intelligence and Automated Technologies

Sinbad may, now or in the future, use automated technologies, machine learning, or artificial intelligence to improve Platform functionality, enhance customer experience, detect fraud, optimize search results, improve recommendations, moderate content, and support operational decision-making.

Where automated processing produces legal or similarly significant effects on individuals, Sinbad will implement appropriate safeguards as required by applicable law.

Sinbad does not use automated technologies or artificial intelligence as the sole basis for decisions that produce legal or similarly significant effects on individuals unless such processing is permitted by applicable law and appropriate safeguards have been implemented.

7. Disclosure of Personal Information

Sinbad respects the confidentiality of personal information and does not sell personal information to third parties.

Personal information may only be disclosed where reasonably necessary to operate the Platform, fulfill user requests, comply with applicable legal obligations, protect legitimate interests, or as otherwise described in this Privacy Policy.

Depending on the circumstances, personal information may be disclosed to one or more of the following categories of recipients.


7.1 Sellers

Where a user purchases products or services through the Platform, Sinbad may disclose information necessary for the Seller to:

  • Process orders;
  • Verify purchases;
  • Prepare products;
  • Arrange fulfillment;
  • Provide customer support;
  • Process returns;
  • Handle warranty claims where applicable;
  • Comply with legal obligations.

Information shared is limited to what is reasonably necessary for the relevant transaction.


7.2 Delivery Providers

Where delivery services are involved, Sinbad may share information necessary to complete deliveries, including:

  • Customer name;
  • Delivery address;
  • Contact number;
  • Order reference;
  • Delivery instructions;
  • Delivery status.

Delivery providers are expected to use such information solely for delivery-related purposes.


7.3 Payment Service Providers

Payment transactions may be processed by authorized third-party payment service providers.

Depending on the payment method used, Sinbad may share transaction-related information required to:

  • Authorize payments;
  • Verify transactions;
  • Detect fraud;
  • Process refunds;
  • Complete financial reconciliation;
  • Comply with financial regulations.

Payment providers process information under their own privacy and security obligations.


7.4 Service Providers

Sinbad works with carefully selected service providers that support Platform operations.

These providers may include:

  • Cloud hosting providers;
  • Infrastructure providers;
  • Content delivery providers;
  • Security providers;
  • Identity verification providers;
  • Customer support providers;
  • Analytics providers;
  • Communication providers;
  • Notification providers;
  • Fraud prevention providers;
  • Data backup providers;
  • Technical support providers.

Service providers may process personal information only for the services they perform on behalf of Sinbad and only in accordance with applicable contractual and legal obligations.


7.5 Legal Authorities

Sinbad may disclose personal information where disclosure is reasonably necessary to:

  • Comply with applicable law;
  • Respond to lawful governmental requests;
  • Comply with court orders;
  • Protect legal rights;
  • Prevent fraud;
  • Protect public safety;
  • Enforce contractual rights;
  • Investigate unlawful activities.

Where legally permitted, Sinbad may seek to limit the scope of requested information and disclose only the information reasonably required.


8. International Transfers of Personal Information

Sinbad may operate internationally or use service providers located in multiple jurisdictions.

As a result, personal information may be processed, stored, transferred, or accessed in countries different from the user’s country of residence.

Whenever international transfers occur, Sinbad seeks to implement appropriate safeguards designed to protect personal information in accordance with applicable legal requirements.

Such safeguards may include:

  • Contractual obligations;
  • Security controls;
  • Organizational measures;
  • Technical protections;
  • Risk assessments;
  • Other legally recognized safeguards where appropriate.

Users acknowledge that privacy laws may differ between jurisdictions.


9. Data Security

Protecting personal information is a continuous responsibility.

Sinbad implements administrative, organizational, technical, and physical safeguards designed to reduce the risks associated with unauthorized access, misuse, alteration, accidental loss, disclosure, or destruction of personal information.

Security measures may include, where appropriate:

  • Encryption of data during transmission;
  • Encryption of sensitive information where appropriate;
  • Authentication mechanisms;
  • Role-based access controls;
  • Least-privilege access principles;
  • Security monitoring;
  • Audit logging;
  • Fraud detection systems;
  • Network security controls;
  • Infrastructure protection;
  • Backup procedures;
  • Business continuity measures;
  • Security testing;
  • Incident response procedures.

Although Sinbad continuously works to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users are encouraged to protect their own credentials, devices, authentication methods, and account information.

Where a security incident involving personal information occurs, Sinbad will investigate, contain, respond to, and manage the incident in accordance with its internal security procedures and applicable legal obligations. Where required by applicable law, affected individuals and competent authorities may be notified.


10. Data Retention

Sinbad retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as otherwise required or permitted under applicable law.

Retention periods may vary depending on:

  • The type of information;
  • The services used;
  • Legal obligations;
  • Accounting requirements;
  • Tax requirements;
  • Regulatory obligations;
  • Fraud prevention needs;
  • Security investigations;
  • Dispute resolution;
  • Contractual obligations;
  • Operational requirements.

Certain information may continue to be retained after account closure where reasonably necessary to:

  • Complete financial records;
  • Maintain accounting records;
  • Preserve audit trails;
  • Resolve disputes;
  • Detect fraud;
  • Enforce legal rights;
  • Comply with regulatory obligations;
  • Protect the Platform and its users.

Where personal information is no longer required, Sinbad seeks to securely delete, anonymize, aggregate, or otherwise render such information no longer identifiable, unless continued retention is legally required.

Sinbad may also retain anonymized, aggregated, or de-identified information for statistical analysis, service improvement, operational reporting, research, security, fraud prevention, and other legitimate business purposes where such information no longer identifies, and cannot reasonably be used to identify, an individual.


11. Fraud Prevention and Platform Integrity

Maintaining a secure and trustworthy marketplace is one of Sinbad’s core operational priorities.

Personal information may be processed to:

  • Detect fraudulent transactions;
  • Prevent payment abuse;
  • Detect fake accounts;
  • Identify suspicious activities;
  • Prevent unauthorized access;
  • Investigate policy violations;
  • Detect spam;
  • Detect malicious software;
  • Protect users;
  • Protect sellers;
  • Protect drivers;
  • Protect Platform infrastructure.

Fraud prevention measures may involve automated systems, manual review processes, identity verification procedures, transaction monitoring, behavioral analysis, and other reasonable security measures.


12. Business Transfers

If Sinbad undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, reorganization, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Where reasonably practicable, users will be informed of material changes affecting the processing of their personal information.


13. Third-Party Services

The Platform may integrate with or rely upon third-party services that operate independently from Sinbad.

These services may include:

  • Payment providers;
  • Cloud infrastructure providers;
  • Mapping services;
  • Notification services;
  • Authentication providers;
  • Analytics services;
  • Identity verification services;
  • Customer communication services;
  • Other operational technologies.

The privacy practices of such third parties are governed by their own policies.

Sinbad is not responsible for the independent privacy practices of third-party services that are not operated or controlled by Sinbad.

Users are encouraged to review the privacy policies of those third parties where applicable.

13.1 User-Generated Content

Certain features of the Platform allow Users to voluntarily create, upload, submit, publish, transmit, or otherwise make available content through the Platform.

Such content may include, without limitation:

  • Product listings;
  • Store information;
  • Profile information;
  • Photographs;
  • Videos;
  • Live streams;
  • Reviews;
  • Ratings;
  • Comments;
  • Messages;
  • Customer support submissions;
  • Verification documents;
  • Promotional materials;
  • Other content voluntarily submitted by Users.

Users remain solely responsible for the content they create, upload, publish, or otherwise make available through the Platform.

By submitting content through the Platform, Users acknowledge that Sinbad may process, store, reproduce, display, distribute, moderate, review, analyze, or remove such content where reasonably necessary to:

  • Provide Platform services;
  • Operate marketplace features;
  • Improve user experience;
  • Maintain Platform integrity;
  • Investigate complaints;
  • Prevent fraud;
  • Enforce Platform policies;
  • Comply with applicable law;
  • Protect the rights, safety, or legitimate interests of Sinbad, its Users, or third parties.

Where content is removed from public visibility, Sinbad may retain copies where reasonably necessary for legal, regulatory, accounting, audit, fraud prevention, dispute resolution, security, or evidentiary purposes in accordance with this Privacy Policy and applicable law.


14. Cross-Border Legal Compliance

Sinbad is committed to respecting applicable privacy and data protection laws in the jurisdictions where it operates.

Where local laws impose additional obligations regarding personal information, those obligations shall apply to the extent required by applicable law without affecting the validity of the remaining provisions of this Privacy Policy.


15. Your Privacy Rights

Sinbad respects the privacy rights of its users and is committed to handling requests relating to personal information in accordance with applicable laws.

Depending on the laws that apply to your jurisdiction, you may have one or more of the following rights.


15.1 Right to Access

You may request access to certain personal information maintained by Sinbad about your account.

For security and privacy reasons, Sinbad may verify your identity before responding to such requests.


15.2 Right to Correct Information

If your personal information is inaccurate, incomplete, or outdated, you may request that it be corrected or updated.

Certain information may also be updated directly through your account settings where such functionality is available.


15.3 Right to Delete Information

Subject to applicable law, you may request deletion of your personal information.

Sinbad may decline or delay deletion where retention of information is reasonably necessary to:

  • comply with legal obligations;
  • complete ongoing transactions;
  • resolve disputes;
  • investigate fraud;
  • protect the rights, safety, or security of users;
  • enforce contractual obligations;
  • maintain financial, accounting, tax, audit, or regulatory records;
  • preserve evidence relating to legal claims or investigations.

Deletion of personal information does not necessarily require deletion of anonymized or aggregated information that can no longer reasonably identify an individual.


15.4 Right to Object or Restrict Processing

Where permitted by applicable law, users may object to or request restriction of certain processing activities.

Sinbad will evaluate such requests in accordance with applicable legal obligations and legitimate operational requirements.


15.5 Right to Withdraw Consent

Where processing is based upon consent, users may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before the consent was withdrawn.

Certain Platform features may become unavailable if consent necessary for those services is withdrawn.


15.6 Marketing Communications

Users may choose to opt out of promotional emails, marketing messages, or similar communications by following the unsubscribe instructions included in those communications or by updating their communication preferences where available.

Operational, security, legal, transactional, and account-related communications may continue where reasonably necessary for operation of the Platform.


16. Account Closure

Users may request closure of their account in accordance with the procedures made available by Sinbad.

Closure of an account does not automatically remove all personal information.

Certain information may continue to be retained for the purposes described in this Privacy Policy, including compliance with legal obligations, fraud prevention, financial reconciliation, accounting, audit, tax, dispute resolution, and security investigations.

Where an account is closed, certain Platform functionality may no longer be available.


17. Children’s Privacy

The Platform is intended for individuals who are legally permitted to use the services offered by Sinbad under applicable law.

Sinbad does not knowingly collect personal information from individuals where such collection is prohibited by applicable law.

If Sinbad becomes aware that personal information has been collected in violation of applicable legal requirements, reasonable steps may be taken to delete or otherwise appropriately handle such information.

Parents or legal guardians who believe that a child has submitted personal information in violation of applicable law may contact Sinbad using the contact methods described below.


18. Changes to this Privacy Policy

Sinbad may revise this Privacy Policy from time to time in order to:

  • reflect changes in applicable laws;
  • introduce new products or services;
  • improve Platform operations;
  • address new technologies;
  • enhance security practices;
  • improve transparency.

The latest version of this Privacy Policy will always be made available through the Platform.

Where required by applicable law, users may be notified of material changes before those changes become effective.

The “Last Updated” date shown at the beginning of this Privacy Policy indicates when the latest revision became effective.

Continued use of the Platform following the effective date of an updated Privacy Policy constitutes acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.


19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, you may contact Sinbad using the following details:

Legal Entity:

Sinbad Central International Foodstuff W.L.L.

Email:

sales@sinbadshop.com

Questions, requests, or complaints relating to privacy may be submitted through the above contact channel or through the official communication methods made available on the Platform.

Where appropriate, Sinbad may request additional information to verify the identity of the requesting individual before responding to privacy-related requests.

For privacy-related requests, please include sufficient information to allow us to verify your identity and process your request.


20. Governing Compliance

This Privacy Policy shall be interpreted and applied in accordance with applicable privacy, consumer protection, electronic commerce, financial services, and other applicable laws.

Nothing in this Privacy Policy limits any rights that users may have under mandatory provisions of applicable law.

Where local law grants users additional rights beyond those described in this Privacy Policy, those rights shall continue to apply to the extent required by applicable law.


21. Severability

If any provision of this Privacy Policy is determined by a court or competent authority to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by applicable law.


22. No Waiver

Failure by Sinbad to enforce any provision of this Privacy Policy shall not constitute a waiver of any rights or remedies available under applicable law.

Any waiver shall be effective only if expressly made in writing by an authorized representative of Sinbad.


23. Entire Privacy Policy

This Privacy Policy constitutes the complete privacy notice published by Sinbad regarding the processing of personal information through the Platform unless supplemented by a service-specific privacy notice or other legally required document.

This Privacy Policy should be read together with the Terms of Service, Cookie Policy (if published), and any other applicable legal policies made available by Sinbad.


24. Mandatory Legal Rights

Nothing contained in this Privacy Policy shall be interpreted as limiting or excluding any rights or obligations that cannot be limited or excluded under applicable law.

If any provision of this Privacy Policy conflicts with mandatory legal requirements, the applicable law shall prevail only to the extent of that conflict, and the remaining provisions shall remain in full force and effect.

25. Version Information

Document:

Privacy Policy

Version:

1.0

Status:

Official

Language:

English

Effective Date:

20 July 2026

Last Updated:

20 July 2026

Owner:

Sinbad Central International Foodstuff W.L.L.

Official Contact:

sales@sinbadshop.com

Approved By:

Sinbad Management

© Sinbad. All rights reserved.